Adepteq provide a range of support options to our customers, depending on the nature of the solution we have provided and their ability to provide frontline support within their organisation.
Adepteq also offer support services to organisations that have already implemented Microsoft technologies and want the assurance of an on hand expert to answer questions or provide guidance.
Support is typically provided by phone and with remote access to your Office 365 environment, where Adepteq can ensure knowledge transfer to your IT staff.
As a Cloud Accelerate Partner, Adepteq can provide "Delegated Administration" on your Office 365 environment, where we log in with our partner credentials to maintain your environemnt and can log support calls with Microsoft on your behalf.
An Adepteq 365+ Annual Support Agreement, has no limits on time allocated or the number of incidents reported, We also work with some organisations that prefer to pre-purchase support time and consume as required.
Support is provided by Adepteq's Microsoft Certified Technology Specialists (MCTS) all of which have certifications and experience, which enables Adepteq to professionally support the key Microsoft Online Services:
All support is UK based with calls logged on our SharePoint based Helpdesk, which is then used to provide customers with metrics and resolution information to add to their knowledgebase.
As your Microsoft Specialist in this area, we are happy to answer your questions on support by Contacting Us or calling 0844 9988088.
" Through their flexibility, speed of response and ability to deliver, Adepteq soon became a seamless extension to our internal team "
" Overall found their support fantastic, and the training very good "